DELIVERY and returns
 

1. How long does delivery take?

We aim to dispatch all orders within 24 hours of receiving cleared payment using an overnight courier service. In busier periods delivery within the UK will normally take 3-7 days from receiving cleared payment.

Please note: Delivery make take longer if you do not live within mainland UK or if the product of your choice is made to order.

2. Will you deliver to alternative address?

We can organise for your order to be delivered to an alternative address. Please use the "Shipping Address" option on our checkout page.

3. What happens if I miss the delivery?

If you miss your delivery the courier will either attempt to deliver your order to a neighbour or will leave a card through your door, asking you to contact them to re-arrange re-delivery on a day convenient for you.

4. How much does delivery cost?

Standard delivery to all Mainland UK destinations is £7.99. If you would like for your order to be delivered on a Saturday or if you live outside the Mainland UK please contact us.

5. How do I return the rug?

If you are not confident the rug works for you please contact us within 48 hrs from receiving the rug and return it to us in the original condition and packaging within 14 days for a full refund or exchange. Please note this option is only available for orders delivered within the UK. The buyer will be responsible for covering the cost of returning the goods to us and will be under a duty to take care of the goods until they are delivered to us. Please do not return your rug without contacting us first as your return will not be accepted.

Upon receipt of the return we will inspect the rug and issue a refund within 7 days.

Unfortunately we are not able to refund goods lost or damaged in transit when being returned to us.

If you live in the EU you may still return your rug.

Please note: We subsidise delivery costs to all EU destinations. Should you chose to return your rug, an administration charge of 10% of the cost of the rug or £50 whichever is the greater, will be applied before the refund is issued to cover delivery charges incurred by us.

Please note: Unfortunately we are not able to offer exchange or refund for custom made and special orders.

6. Can I cancel the order I placed?

You can cancel your order any time before it has been dispatched. If you would like to return you rug after it has been delivered, please see section 7. Please note that custom made orders or special orders cannot be cancelled or returned once an order has been placed.

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